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Online Consultation Frequently Asked Questions

How does online physiotherapy work?

  1. Book a time that is convenient for you or the person you are booking the appointment for.
  2. You will be sent a confirmation email which will contain further details on how you need to prepare for the online consultation.
  3. We would advise you follow these instructions and prepare for the appointment 30 minutes prior to the appointment time. This allows for any internet or technical areas to be resolved before your appointment time.

Do I need a referral to use your service?

No, you do not need a referral to have an online physiotherapy consultation.

Will an online consultation help with any problem?

There are many different types of conditions that we can assess and provide advice with online at Perth Women’s Physio. Here is a list of the most common problems we help with. If you cannot find your condition, then please email us and we will tell you if we can help you. If we cannot, then we will be able to recommend who should be the next point of contact.

  • Urine leakage (Stress urinary incontinence)
  • Urgency and/or urine leakage
  • Pelvic pain
  • Dyspareunia or pain with sexual intercourse
  • Faecal leakage, soiling or unable to control wind.
  • Postnatal recovery concerns
  • Postnatal exercise advice
  • Preparing for gynaecology surgery including hysterectomy or vaginal repairs.
  • Recovering from gynaecology surgery including hysterectomy, vaginal repairs.
  • Neck, upper back, lower back and SIJ pain.
  • Shoulder, arm, wrist and thumb pain.
  • Haemorrhoids or anal fissure problems
  • Pregnancy exercise plans
  • Preventative pelvic floor exercises
  • Relaxation for childbirth
  • Preparation for caesarean Section and recovery
  • Breastfeeding concerns – including cracked nipples, blocked milk ducts and mastitis.

How can I get physiotherapy treatment if you cannot touch me?

All physiotherapy appointments involve a “subjective assessment”, which involves the physiotherapist asking lots of questions which allows us to really understand the problem you are seeking help with. After the subjective assessment, the physiotherapist has formed a diagnosis which would be confirmed with doing some further assessment.   Online this assessment could be watching the person move the affected area, or complete a bladder diary. A large portion of women’s health physiotherapy is providing education about the condition, exercise prescription, modification of diet, fluids and exercise. If a person requires a normal physiotherapy appointment where they attend a clinic in person, the online specialist will recommend it and provide a referral to a preferred provider, who we know has the skills to treat the condition.

Can I claim online consultation appointments back through my health insurance provider?

It is recommended that you check with your insurance provider prior to commencing the consultation. We will provide you with a receipt that contains the physiotherapist’s name and provider number along with date and the service provided. You may then be able to submit a form to request reimbursement from your insurance provider.

FAQ For the Mummy Files Program

How does this program work and what do I need?

When you sign up to The Mummy Files, you get 3 months access to the information and videos included in the program. You will need a good internet connection, and either a computer, tablet or mobile device. Otherwise, you will need some small segments of time.

How do I know if the Mummy Files are for me?

Click here to access the first modules for free. Then you can choose to sign up to the three month membership if it is appealing to you. Click here to read some testimonials from other Mummy Files members to see what other new mothers had to say about our postnatal program.

How do The Mummy Files compare to other online postnatal classes?

The Mummy Files have been designed and created by a physiotherapist with a wealth of experience and a passion for helping women recover from pregnancy and childbirth. She is also a mother herself, so truly understands the limitations and desires of new mothers. The exercises are tried and tested on many women, but as each woman are individuals, and all childbirths are different, we recommend that you exercise carefully, and if you have any concerns or ongoing medical conditions, book an appointment for an online consultation or with a medical professional to discuss.

Can I download the videos and play them offline?

No. You can only access our Member Learning Hub, including all of our video content when connected to the internet. If you wish to share the content of Mummy Files with a friend, the please click on this link, and we will send them a 10% discount code to use on their own membership.

How long do I have access to the Mummy Files and learning hub?

You can choose several different membership options. Click here for further information on our membership options.

Do I need to enter my credit card details to sign up to the free 7-day trial?

Yes. However your card will not be charge until your free trial ends.

Does my subscription renew automatically?

The monthly membership will renew automatically unless you cancel your membership or subscription more than 24 hours before your renewal date.

Can I cancel my subscription at any time?

Yes. If you decide you no longer need to access the Mummy Files, simply head to your member profile and cancel your monthly subscription. You can also change your payment method in your member profile. Please note that cancelling your subscription cancels future payments. If you cancel your subscription part way through your membership period, you will not receive a refund. Please see our refund policy for further information.

When should I start the Mummy Files?

Some of the information is relevant for new mothers immediately after the birth and the exercise programs are relevant from 1 week to 4 months postnatal. Some women will want to access the information before baby is born, as they wish to be mentally prepared in every way. Some women may benefit from the information even if their child is older than 4 months old.

Why is the video playback choppy?

If the video playback is choppy, here are some things you can try to improve the quality.

  1. Try let the video buffer before you view it. Pause the video and allow the video to catch up, then try playing it again.
  2. Close other browser tabs and windows.
  3. Make sure you have either the latest version of Flash running on your computer or use ???? browser.
  4. Check your internet speed and download restrictions.

What is the refund policy?

We do not generally offer refunds on our paid membership plans. We may consider a refund, within 7 days of purchase, if you experience ongoing technical difficulties, that we have been unable to resolve.

Can I buy The Mummy Files membership for a friend as a gift?

We feel that a Mummy Files Membership would be a wonderful gift to a new mother. Much more useful than a bunch of flowers, and full of information which will help her optimise her postnatal recovery and prevent some common female problems for life. If you wish to gift a Mummy Files subscription, complete the details at the checkout, including the email address of the person receiving the gift. We will also send a congratulation card with all relevant information required included in it.

Can I download the videos and play them offline?

If you wish to share the content of Mummy Files with a friend, the please click on this link, and we will send them a 10% discount code to use on their own membership.

FAQ for organising a Mummy Files or Prepare Me for Menopause Workshop

How long does a workshop take?

90 minutes. This allows for approximately 30 minutes of a presentation, plenty of time for questions, and 45 minutes of individual real time ultrasound assessments.

Where will Libby do a workshop?

Mummy Files and Prepare Me for Menopause workshops are currently provided in Western Australia only. There is a standard price for workshops presented in the Metropolitan area, and a fee will be negotiated for rural areas, depending on the distance and accommodation required.

What equipment will we need to provide for Perth Women’s Physio to present a workshop?

The venue will need to have a table, good lighting, chairs, amenities for light refreshments and toilets! Perth Women’s Physio will provide a workbook, the plinth, screens, and the real time ultrasound machine.

How much does a workshop cost?

Metropolitan area: $250 Areas within a 2 hour drive of Perth $500 Areas further than 2 hours – price available on request.

Are there limits in the number of people who can attend a workshop?

No. If the numbers are greater than 20, there will be a small surcharge to cover the costs of extra workbooks. If there are more than 10 women at a workshop, I cannot guarantee that each woman will get a real time ultrasound screen.

What does the Mummy Files Workshop include?

  • Postnatal recovery, including perineal care, scar massage, dos and don’t after a caesarean, abdominal muscle separation.
  • Returning to exercise
  • Tips for preventing back and neck pain whilst caring for a baby
  • Top 10 care and play suggestions to optimise your babys’ development.
  • Pelvic Floor Exercises
  • Brief Real Time Ultrasound assessments for 10 women

What does the Prepare Me for Menopause workshop include?

  • Perimenopause and Menopause
  • Importance of bone health and osteoporosis prevention
  • Cardiovascular health in middle aged women
  • Pelvic Floor Exercises
  • Prolapse management and prevention
  • Nutrition tips to minimise hot flushes, sweats and other unpleasant symptoms of menopause.
  • Healthy tips for Bladder and Bowel Health

Who do we contact for more information and to book a workshop?

Please click on this link and complete the form. We will endeavour to contact you and organise a date and time.

If you are coming to my country town, can I book a private consultation whilst you are here?

Yes, just as long as an appropriate room can be provided for privacy. The fee will be $160 for an hour consultation.

Can I bring my baby to the Mummy Files workshop?

Babies are very welcome to attend, and breast feeding is supported fully. The only thing we ask, is if you baby is upset loudly, then remove yourself from the room so it does not interfere with other attendee’s ability to hear the presentation. Baby attendees may get to be active participants in the Optimising Baby Development section of the presentation.

Who do we contact for more information and to book a workshop?

You may use our Contact section or email directly at